Support

Product Support

Downloading of EGA/PY-3030D and PY-3030S control software (Version 1.77)

OVERVIEW
In rare instances, when Pyrolyzer (EGA/PY-3030D or PY-3030S) is used with Auto-Shot Sampler (AS-1020E), the sequence table may halt without displaying an error message.
If this is your case, updating the control software to the latest version will fix this problem.

Download file
Control software (zip file) Click here
Follow the instruction (pdf file) to install the software. Click here

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End of support for Double-Shot Pyrolyzer PY-2020iD

OVERVIEW
The product support for the Double-Shot Pyrolyzer (PY-2020iD) has been terminated on October 31, 2017.
Consumable products for pyrolyzer PY-2020 series will be discontinued on December 31, 2018. Some consumable products will be discontinued on December 31, 2020.
For more details (pdf file) Click here

Successor model : Multi-Shot Pyrolyzer (EGA/PY-3030D)

  • The brochure of EGA/PY-3030D is downloadable from our website. (pdf file) Click here
  • All accessory devices used with PY-2020iD are compatible with EGA/PY-3030D.

End of support for Single-Shot Pyrolyzer PY-2020iS

OVERVIEW
The product support for the Single-Shot Pyrolyzer (PY-2020iS) has been terminated on March 31, 2018.
Consumable products for pyrolyzer PY-2020 series will be discontinued on December 31, 2018. Some consumable products will be discontinued on December 31, 2020.
For more details (pdf file) Click here

Successor model : Single-Shot Pyrolyzer (PY-3030S)

  • The brochure of PY-3030S is downloadable from our website. (pdf file) Click here
  • All accessory devices used with PY-2020iS are compatible with PY-3030S.

Support periods for pyrolyzers and accessories

OVERVIEW
The support periods for the pyrolyzers and accessories are described here for each model. The support period for the Frontier Lab’s products is seven (7) years from the date of product sales termination; however, we will strive to continue our support after this period is over. Depending on the parts supply from manufacturers, we may not be able to accept repair orders.

PyrolyzerEnd of saleEnd of supportReplacement
MJT-1030Ex3/31/20133/31/2020MJT-1035E
PY-2020S to PY-2020iS upgrade3/31/20133/31/2018PY-3030S
PY-2020iS3/31/20113/31/2018PY-3030S
PY-2020D to PY-2020iD upgrade3/31/201310/31/2017EGA/PY-3030D
MJT-1030E11/01/201011/01/2017MJT-1035E
PY-2020iD10/31/201010/31/2017EGA/PY-3030D
AS-1020E (ball valve)3/31/200412/31/2014AS-1020E (gate valve)
PY-2020D12/31/200312/31/2008EGA/PY-3030D
PY-2020S12/31/200312/31/2008PY-3030S
PY-2010D3/31/19983/31/2003EGA/PY-3030D
PY-2010SL3/31/19983/31/2003PY-3030S
PY-2010S6/30/19936/28/1998PY-3030S

For more information about PY-2020iD, see also PDF file.

Product warranty

OVERVIEW
Frontier Laboratories Ltd. will repair or replace any defect or failure of products manufactured by Frontier Laboratories Ltd. free of charge in accordance with the Product Warranty Policy, if the defect or failure is due to material or workmanship. For the details of the Product Warranty Terms and Conditions (pdf file): Click here

Downloading of PY-2020iD/iS control software (Version 3.04)

OVERVIEW
This version of the control software for Double-Shot Pyrolyzer (PY-2020iD) and Single-Shot Pyrolyzer (PY-2020iS) fixes the problem in which the temperature calibration value stored in memory is erased.

For some units of PY-2020iD and PY-2020iS which have been delivered more than five years ago, the capacity of the internal battery used for memory backup of temperature calibration value is decreased and the calibration value in memory may be reset, if the unit is left unpowered for several days. If this is the case, the actual furnace temperature is lowered by 5 to 20 °C ( at 550 °C furnace temperature). This version of the software has addressed this issue.

2020model

Note
Appropriate measures have all been in place for EGA/PY-3030D and PY-3030S.

Checking model name of Pyrolyzer

The model name of Pyrolyzer can be found on the upper right corner of the temperature controller (see figure on the right).

Download files
PY-2020iD control software (zip file) Click here
Follow the instruction (pdf file) to install the software.Click here

PY-2020iS control software (zip file) Click here
Follow the instruction (pdf file) to install the software.Click here

Termination of support for Auto-Shot Sampler with ball-valve mechanism

OVERVIEW
Two types of mechanism, i.e., ball-valve and gate-valve mechanisms exist for Auto-Shot Sampler (AS-1020E). The support for the Auto-Shot Sampler with the ball-valve mechanism will be terminated on December 31, 2014.

We would recommend that those customers who use Auto-Shot Sampler with the ball-valve mechanism consider purchasing the Auto-Shot Sampler with the gate-valve mechanism. For the details of the support termination (pdf file): Click here

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