OVERVIEW
Frontier Laboratories Ltd. will repair or replace any defect or failure of products manufactured by Frontier Laboratories Ltd. free of charge in accordance with the Product Warranty Policy, if the defect or failure is due to material or workmanship. For the details of the Product Warranty Terms and Conditions (pdf file): Click here
OVERVIEW
The support periods for the pyrolyzers and accessories are described here for each model. The support period for the Frontier Lab’s products is seven (7) years from the date of product sales termination; however, we will strive to continue our support after this period is over. Depending on the parts supply from manufacturers, we may not be able to accept repair orders.
| Model | End of sale | End of support | Replacement |
|---|---|---|---|
| IQ MILL-2070 | 6/30/2026 | 6/30/2033 | IQ MILL-2075 |
| CGS-1050Ex | 12/31/2025 | 12/31/2032 | CGS-2050E |
| MJT-1035E | 3/31/2024 | 3/31/2031 | MJT-2030E |
| AS-1020E | 3/31/2023 | 3/31/2030 | AS-2020E |
| SS-1010E | 7/31/2022 | 7/31/2029 | SS-2010E |
| MJT-1030Ex | 3/31/2013 | 3/31/2020 | MJT-1035E |
| PY-2020S to PY-2020iS upgrade | 3/31/2013 | 3/31/2018 | PY-3030S |
| PY-2020iS | 3/31/2011 | 3/31/2018 | PY-3030S |
| PY-2020D to PY-2020iD upgrade | 3/31/2013 | 10/31/2017 | EGA/PY-3030D |
| MJT-1030E | 11/01/2010 | 11/01/2017 | MJT-2030E |
| PY-2020iD | 10/31/2010 | 10/31/2017 | EGA/PY-3030D |
| AS-1020E (ball valve) | 3/31/2004 | 12/31/2014 | AS-2020E |
| PY-2020D | 12/31/2003 | 12/31/2008 | EGA/PY-3030D |
| PY-2020S | 12/31/2003 | 12/31/2008 | PY-3030S |
| PY-2010D | 3/31/1998 | 3/31/2003 | EGA/PY-3030D |
| PY-2010SL | 3/31/1998 | 3/31/2003 | PY-3030S |
| PY-2010S | 6/30/1993 | 6/28/1998 | PY-3030S |
For more information about PY-2020iD, see also PDF file.
OVERVIEW
The product sales of the Double-Shot Pyrolyzer (PY-2020iD) have terminated on October 31, 2010, and its support ended on October 31, 2017.
All consumable products for the pyrolyzer PY-2020 series have been discontinued as of December 31, 2020.
For more details (pdf file) Click here
Successor model : Multi-Shot Pyrolyzer (EGA/PY-3030D)
OVERVIEW
The product support for the Single-Shot Pyrolyzer (PY-2020iS) has terminated on March 31, 2018.
All consumable products for pyrolyzer PY-2020 series have discontinued on December 31, 2020.
For more details (pdf file) Click here
Successor model : Single-Shot Pyrolyzer (PY-3030S)
OVERVIEW
This version of the control software for Double-Shot Pyrolyzer (PY-2020iD) and Single-Shot Pyrolyzer (PY-2020iS) fixes the problem in which the temperature calibration value stored in memory is erased.
For some units of PY-2020iD and PY-2020iS which have been delivered more than five years ago, the capacity of the internal battery used for memory backup of temperature calibration value is decreased and the calibration value in memory may be reset, if the unit is left unpowered for several days. If this is the case, the actual furnace temperature is lowered by 5 to 20 °C ( at 550 °C furnace temperature). This version of the software has addressed this issue.
Note
Appropriate measures have all been in place for EGA/PY-3030D and PY-3030S.
Checking model name of Pyrolyzer
The model name of Pyrolyzer can be found on the upper right corner of the temperature controller (see figure on the right).
Download files
PY-2020iD control software (zip file) Click here
Follow the instruction (pdf file) to install the software.Click here
PY-2020iS control software (zip file) Click here
Follow the instruction (pdf file) to install the software.Click here
OVERVIEW
Two types of mechanism, i.e., ball-valve and gate-valve mechanisms exist for Auto-Shot Sampler (AS-1020E). The support for the Auto-Shot Sampler with the ball-valve mechanism will be terminated on December 31, 2014.
We would recommend that those customers who use Auto-Shot Sampler with the ball-valve mechanism consider purchasing the Auto-Shot Sampler with the gate-valve mechanism. For the details of the support termination (pdf file): Click here