Product Support

Support periods for pyrolyzers and accessories

OVERVIEW

The support periods for the pyrolyzers and accessories are described here for each model. The support period for the Frontier Lab’s products is seven (7) years from the date of product sales termination; however, we will strive to continue our support after this period is over. Depending on the parts supply from manufacturers, we may not be able to accept repair orders.


Pyrolyzer
End of sale
End of support
Replacement
Details
MJT-1030Ex
3/31/2013
3/31/2020
MJT-1035E
PY-2020S to PY-2020iS upgrade
3/31/2013
3/31/2018
PY-3030S
PY-2020iS
3/31/2011
3/31/2018
PY-3030S
PY-2020D to PY-2020iD upgrade
3/31/2013
10/31/2017
EGA/PY-3030D
MJT-1030E
11/01/2010
11/01/2017
MJT-1035E
PY-2020iD
10/31/2010
10/31/2017
EGA/PY-3030D
AS-1020E (ball valve)
3/31/2004
12/31/2014
AS-1020E (gate valve)
PY-2020D
12/31/2003
12/31/2008
EGA/PY-3030D
PY-2020S
12/31/2003
12/31/2008
PY-3030S
PY-2010D
3/31/1998
3/31/2003
EGA/PY-3030D
PY-2010D
3/31/1998
3/31/2003
EGA/PY-3030D
PY-2010SL
3/31/1998
3/31/2003
PY-3030S
PY-2010S
6/30/1993
6/28/1998
PY-3030S

 

Product warranty

OVERVIEW

Frontier Laboratories Ltd. will repair or replace any defect or failure of products manufactured by Frontier Laboratories Ltd. free of charge in accordance with the Product Warranty Policy, if the defect or failure is due to material or workmanship. For the details of the Product Warranty Terms and Conditions (pdf file): Click here.

 

Downloading of PY-2020iD/iS control software (Version 3.04)

OVERVIEW
This version of the control software for Double-Shot Pyrolyzer (PY-2020iD) and Single-Shot Pyrolyzer (PY-2020iS) fixes the problem in which the temperature calibration value stored in memory is erased.

 

For some units of PY-2020iD and PY-2020iS which have been delivered more than five years ago, the capacity of the internal battery used for memory backup of temperature calibration value is decreased and the calibration value in memory may be reset, if the unit is left unpowered for several days. If this is the case, the actual furnace temperature is lowered by 5 to 20°C ( at 550°C furnace temperature). This version of the software has addressed this issue.

 

Note

Appropriate measures have all been in place for EGA/PY-3030D and PY-3030S.

 

Checking model name of Pyrolyzer

The model name of Pyrolyzer can be found on the upper right corner of the temperature controller (see figure on the right).

 

Download files

PY-2020iD control software (zip file) Click here

 Follow the instruction (pdf file) to install the software.Click here.

 

PY-2020iS control software (zip file) Click here

 Follow the instruction (pdf file) to install the software.Click here.

 

Termination of support for Auto-Shot Sampler with ball-valve mechanism

OVERVIEW
Two types of mechanism, i.e., ball-valve and gate-valve mechanisms exist for Auto-Shot Sampler (AS-1020E). The support for the Auto-Shot Sampler with the ball-valve mechanism will be terminated on December 31, 2014.

 

We would recommend that those customers who use Auto-Shot Sampler with the ball-valve mechanism consider purchasing the Auto-Shot Sampler with the gate-valve mechanism. For the details of the support termination (pdf file): Click here.