Frequently Asked Question (FAQ)

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【FS】Can libraries compiled by Frontier Lab be searched with data generated on a GC/MS of any manufacturer?
The F-Search (PY-1110E) software is totally independent from the GC/MS analysis software. F-Search is compatible with NetCDF MS data format used by all GC/MS systems manufactured by Agilent, JEOL, and Shimadzu. For NetCDF (AIA) conversion software, contact the manufacturer of your GC/MS.
【FS】What is the minimum configuration requirement for the PC?
A PC running either 8.1 (64bit, 32bit), 8 (64bit, 32bit), 7(64bit, 32bit), Vista (64bit, 32bit), XP with hard disk space of at least 130MB.
【FS】What is the difference between software version 3.0 and version 2.0?
The following features have been added to version 3.0.
1. High quality two-dimensional multi-ion chromatograms obtained from overlapping peaks can be displayed.
2. The NIST/EPA/NIH Mass spectral Library (National Institute of Standards and Technology) can be used from within F-Search.
【FS】Is there a trial version available?
30 day trial version of F-Search version 3.4 is available and can be downloaded from our website.
【FS】Can I use libraries of old versions with the latest search software?
Yes, when the new search software starts up, libraries of old versions will be automatically converted to ones with newer format.
【FS】What is Pyrolyzate-MSB library?
The library contains MS spectra and chemical structures of approximately 3000 major compounds formed in pyrolysis of 165 polymers. The use of this library together with Pyrogram MS library (PyGC-MSB) will give you more insight into your unknowns.
【FS】How can I check the version number of the library that I am using?
The version number of library can be found in the filename of the library that starts with “MS”. The numeric and character follow “MS”. The larger number indicates a newer version. Character “B” is newer than “A”. The filename can be displayed by selecting from menu bar: “Library” – “Select Library for Search”.
(Eg. PyGC-MS06B is newer than PyGC-MD06.)
【FS】I am using F-Search version 2.0 (PY-1082E or PY-1086E). Can I use Pyrolyzate-MS library?
No, you cannot. However, if you newly purchase the library, you can upgrade it to the latest version with free of charge. Click here for details.
【FS】I am using F-Search version 1.0 (PY-1081E). Can I use additive library (ADD-MS library)?
No, you cannot. However, if you newly purchase the library, you can upgrade it to the latest version with free of charge. Click here for details.
【FS】Can I buy just MS Library software?
Yes. The MS Library of F-Search System consists of Polymer EGA, Pyrograms, Pyrolyzates and Additives Libraries. Each is sold separately. These libraries require search software (PY-1111E).
【FS】Can I upgrade my F-Search to the latest version?
Yes, you can.
【FS】If I upgrade my search software, can I use the libraries I currently use?
Yes, you can. When the new search software starts up, libraries of old versions will be automatically converted to ones with latest format.
【FS】Is there a fee to upgrade search software?
There is a fee-based upgrade. However, if you newly purchase libraries, it will be a free upgrade. Contact us for upgrade.
If you use an old version of F-Search and purchase new libraries, you can upgrade to the last version of F-Search free of charge.
【FS】How can I upgrade search software or libraries?
1. Make sure that you have finished user registration.
There are two ways to register your software. Check to see if you have completed registration by either of them. If you are not sure of your registration, contact your sales representative with the product number and serial number*a in hand.
 
(1) The license agreement has been signed, and sent back (or faxed) to Frontier Laboratories.
(2) A password has been obtained.
 
2. Contact your sales representative with the serial number in hand.
 
*a: Recorded in the license agreement and on the CD-ROM that come with the product.
*b: Recorded in a sheet of paper bundled with CD-ROM and operation manual.
【FS】Can I receive support for discontinued products?
You will continue to receive support upon upgrading to the new product.